PRODUCT CARE & INFO

Jewellery truly shines its brightest when you take good care of it. Even with Waterproof jewellery, please handle your pieces with care and cherish them dearly. This is the most honest recommendation our FITZ team can offer to our valued customers.

1. WHAT IS THE BEST WAY TO CARE FOR MY JEWELLERY?ㅤ

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1. All fashion jewellery (= Costume jewellery)

All jewellery pieces that have a base of alloy, copper, brass can't be worn in water. Please note that these items are not intended for long-term use. They are prone to rapid discolouration, which can vary depending on individual skin conditions or the way of management. Consequently, we do not provide irresponsible product warranty services to our customers for those items.

Some customers may experience jewellery discoloration within a day, while others may enjoy intact products for several months. It's crucial to understand that the duration can vary based on individual skin conditions, oil levels, and maintenance methods. However, rest assured, we are aware of this fact, which is why we strive to sell all fashion jewellery at more reasonable prices. Knowing they are not long-lasting items, we offer them at even lower prices and provide guidance to our customers. Regardless of durability, if you're seeking stylish products, we still recommend our fashion jewellery.

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2. Stainless steel product without PVD coating

Stainless steel jewellery without PVD coating is known for its durability, allowing for longer wear compared to fashion jewellery. However, extended wear can still lead to discoloration over time. Especially in the case of stainless steel without special plating, there is still a risk of discoloration, so we strongly recommend keeping it away from water.

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3. Stainless steel product with PVD coating

Our selected stainless steel products that have a base of PVD coating (=heavy plating) 14k & 18k gold plated stainless steel can be worn in water with no risk of tarnishing in short term. It's a material known for its durability, allowing for longer wear, and many of our customers enjoy water activities while wearing it. That's why we call our PVD coating stainless steel products waterproof.

Our waterproof stainless steel products are 10 times more durable than normal gold plated stainless steel jewellery, and for this reason it can be worn in water with no risk of tarnishing. And it's important to note here that "Non tarnisning" means it's not gonna oxidise your skin, which also means it won't leave any black or green marks on your skin.

However, if you wish to maintain the jewellery for as long as possible (more than a year), we still highly recommend you to take care of your jewellery well. There's nothing quite like stainless steel products that can be used for extended periods without any maintenance. Remember, this isn't 100% pure gold or diamond!

Please remove it when showering, avoid lotion, and spray perfumes away from jewellery if you can. If you treat the product preciously, your product will shine longer than we expected. Please be a smart customer with us. Please compare, touch, and use your product to make sure you understand it well. That's the first step in using your jewellery for longer.

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2. HOW SHOULD I CLEAN MY JEWELLERY?

Never clean your fashion jewellery or stainless steel jewellery at home. For PVD coating stainless steel jewellery, please simply rinse it in lukewarm running water, then dry it thoroughly with a towel before storing it.

You can also use our THE FITZ Pouch to clean your PVD coating stainless steel jewellery to dry thoroughly.

Pouch Bag link: https://thefitzstudio.com/products/the-fitz-jewellery-pouch-bag?_pos=1&_sid=a537255d5&_ss=r&variant=43775206424810

3. IF I HAVE AN ANLLERGY OR A SENSITIVE SKIN?

Okay. Our PVD coating stainless steel jewellery is hypoallergenic and a lot of customers who have a sensitive skin are currently using this jewellery for their skin safety. So we are highly recommend you to use our PVD coating stainless steel collection for yourself if you have a sensitive skin.

However, always remember: nobody knows your skin better than you do. It's your responsibility to know what allergies you have and which materials you should be cautious about wearing. Don't expect us to provide the perfect answer for your skin condition that you may not even be aware of.

However, please note that Hypoallergenic jewellery and nickel-free jewellery are totally different in the way they are designed to be safe for people with metal allergies or sensitivities!

Hypoallergenic jewellery is designed to reduce the risk of an allergic reaction in people with sensitive skin or metal allergies. It means that the materials used to make the jewellery are less likely to cause an allergic reaction, but it does not necessarily mean that the jewellery is completely free of allergens, especially from Nickel. Hypoallergenic jewellery can still contain trace amounts of allergens.

Nickel-free jewellery is designed specifically for people who are allergic to nickel. Nickel is a common metal that is often used in jewellery, but it is also a common allergen. Nickel-free jewellery is made without nickel, which means that it is safe for people with nickel allergies or sensitivities. So, while all nickel-free jewellery is hypoallergenic, not all hypoallergenic jewellery is nickel-free. When shopping for jewellery, it's important to look for pieces that are labeled as hypoallergenic or nickel-free and to check the materials used in the jewellery to ensure that they are safe for you to wear. It's important for you to check your skin allergy condition and the materials used in the jewellery before purchasing. It is your responsibility to know well about your skin condition and product details in advance for safety please.

**If you complain about gold plating allergies after purchasing our gold plated stainless steel product even though we explained the material, we will not take any responsibility! So please be fully aware of your skin allergies at first and purchase a safe product that is not relevant. This is a responsibility you should have.

MY FASHION JEWELLERY IS TURNING COLOR or MY JEWELLERY IS TURNING MY SKIN GREEN, WHAT DO I DO?

All our fashion jewellery gonna be tarnished over time. If your items turn immediately, it can be caused by a metal-to-skin oil reaction. Each persons oils can make each metal react differently. Unfortunately, we are not responsible for your skins reaction to metal.

The FITZ Jewellery is not responsible for the maintenance of jewellery. Especially fashion jewellery is not refundable when it's getting tarnished as it's a costume products and they are not for long term wearing. For this reason, we sell all our fashion jewelleries at very affordable price, and we do not offer any refund for tarnishing items. We clearly noticed that it's not a products you can wear longer on each product details. You can easily buy and wear fashion (costume) jewellery, and throw it out when it's tarnished. This is how you wear fashion (costume) jewellery, and this is why the price is very affordable comparing to other stainless steel & PVD coating stainless steel jewellery.

Everyone's skin type is different. Some people have strong reactions to bronze, nickel, plain metal & gold plating. If your fashion jewellery turns immediately, we highly recommend you to try our Waterproof jewellery collection.

If anything is unclear or you have more questions, feel free to contact our customer support team (Whatsapp 082 300 8042) (NO CALL SERVICE). We are here to help you.