Shipping

Thank you for visiting our online store. We hope you enjoy your shopping experience with us. Below, you'll find details about our nationwide & international shipping policy. Please note that each company may have a different shipping policy, and it is your responsibility to review it before making a purchase. Kindly ensure to check our shipping policy before completing your purchase. If you require any assistance, please contact us via WhatsApp at 082 300 8042 (No calls, messages only) or email (thefitzstudio@gmail.com).

🚚 Order Packing Preparation Time 

Please allow 1-4 business days (excluding weekends and public holidays) for your order to be processed for shipping. Order packing times may experience delays during high volumes, especially around holidays, payday, and online sale periods. Kindly understand that we are a team of humans working with human hands. 

🚚 Haven't received your order confirmation email or tracking number?

Don't worry! You'll receive an email confirming your order when your parcel is on its way to you. Please note that you won't receive an order confirmation email right after placing your order. We will send a shipping confirmation email once your parcel is collected by the courier company (Fastway or Paxi). Ensure your email address is provided in your contact information so we can notify you. Occasionally, our emails might land in your spam folder, so please double-check there.

🚚 Shipping Cost: The price depends on your location and chosen shipping method. Please carefully review our price list to ensure you select the correct shipping option. 
Domestic Shipping:
1. ONLY to Cape Town Main City Centres : R40/R60 
2.  CPT Remote Areas/Hout Bay/Somerset West/Stellenbosch/CBD of JHB-PTA-Durban-PE-East London-George-Bloemfontein : R60/R80
3. Any Other Remote Areas: Mitchells Plain, Mossel Bay, Knysna, Kimberley,etc... : R110/R130 
4. PAXI (Pickup at PEP stores): please input your Pick-up Point "Code" and your mobile no. in your Shipping Details. : R60
5. Collect your order at our Canal Walk Store : Free/R20
6. Free Door to Door Shipping(only to CPT, JOBURG, DURBAN CBD & for orders R500 or more) : Free
8. Door to Door Shipping (for orders R500 or more, but your area is outlying areas or far from CBD, JOBURG, DURBAN CBD) : R60
International Shipping (from South Africa):
Zone 1 Sub Saharan Africa: Estimated Shipping Cost To Your Country, Shipping Time: 1-2 Business Days. R505
Zone 2 Europe & Middle East: Estimated Shipping Cost To Your Country, Shipping Time: 2-3 Business Days. R625
Zone 3 USA, Canada, Mexico: Estimated Shipping Cost To Your Country, Shipping Time: 2-3 Business Days. R700
Zone 4 Rest of The World: Estimated Shipping Cost To Your Country, Shipping Time: 2-4 Business Days. R890
* The shipping time is an estimate based on the date the order is paid for, but the actual shipping time may take longer than expected due to reasons such as invalid address(es), customs clearance procedures, or other causes.
* Due to your country customs policy, your package may incur tariff. Please note that you are responsible for paying the tariff.
🚚 Shipping Method: To prevent any delivery delays, kindly choose the appropriate shipping option based on your shipping/delivery address. Our shipping management team diligently checks each order and will contact you individually if your chosen delivery method is incorrect. Shipping will be delayed until the remaining shipping fee is paid. 
0. "Please choose your correct shipping method to avoid order delays. Any inquiries Whatsapp msg 082 300 8042
This is one of the options for guidance purposes to avoid choosing the wrong shipping method.
1. "ONLY to Cape Town Main City Centres" 
This door to door shipping option is only for customers living in areas close to the City of Cape Town.  Please refer to the name of the area below.

(Cape Town CBD, Observatory, Woodstock, Salt River, Milnerton, Bloubergstrand, Table view, Century City, Sea Point, Parow, Goodwood, Bellville, Durbanville, Epping, Matroosfontein, Brackenfell, Rondebosch, Diep River, Grassy Park, Claremont, Newlands, Constantia, Bergvliet, Muizenberg, Camps Bay, etc..)

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 2.  "CPT Remote Areas/Hout Bay/Somerset West/Stellenbosch/CBD of JHB-PTA-Durban-PE-East London-George-Bloemfontein"

This door to door shipping option is only for customers living in Cape Town remote areas, or other SA cities centre areasThe area you live in must be close to the city. Please do not select this option if you live outlying areas in South Africa. Please refer to the name of the area below.

(Somerset West ~ Gorden's Bay, Melkbosstrand, Strand, Wellington, Stellenbosch, Paarl, Hout Bay, Noordhoek, Fish Hoek, Simon's Town, Johannesburg, Durban, Port Elizabeth, East London, George, Bloemfontein, etc..)

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3. "Any Other Remote Areas: Mitchells Plain, Mossel Bay, Knysna, Kimberley,etc..." 
This door to door shipping option includes parts of the area within Cape Town Main City. All areas covered by this option are categorized according to the price list of the courier company (Fastway Courier), and if you live in that area, please make sure to select this option for your door-to-door shipping. Please refer to the name of the area below.

(Mitchells Plain, Khayelitsha, Bayview, Weltevreden Vall, Strandfontein, Philippi, Belhar, Manenberg, Gugulethu, Bishop Lavis, Delft, Delft South, Hermanus, Jeffreys Bay,   Bethelsdorp, Malmesbury, Grotto Bay, Langebaan, Mossel Bay, Knysna, Kimberley, Uppington, Kuruman, Drakensview, Dennilton, Soweto, Vredenburg, Any outlying area, etc..)


 

4. "PAXI: please input your Pick-up Point "Code" and your mobile no. in your Shipping Details."

This is not door to door shipping service, but PAXI provides a cost-effective alternative. If you reside in a distant city or face challenges receiving deliveries at home, we highly recommend PAXI's convenient pickup service. Your order will be available for collection at a nearby pep store in your area, at an affordable rate. 

This shipping service is available affordably nationwide, but it's not known for its speed. Please be aware that occasional delays may occur depending on the region and the courier's service.

You can collect your parcels at PAXI stores. There are PAXI points near you in every PEP, PEPhome, PEPcell, Shoe City and Tekkie Town in South Africa. Please input your PAXI pick-up point "code" on your shipping details or note. You will receive SMS when your parcel is collected. Please provide the correct mobile contact no. so that you can receive your pickup pin number from PAXI.  If you have any inquiry, please visit www.paxi.co.za)

More information : https://www.paxi.co.za/collect

 

 

5. "Collect your order at our Canal Walk Store"

We are excited to introduce our new collection service. If your order totals R200 or more, you can enjoy complimentary order pick-up at our Canal Walk Shopping Centre store, Century City, Cape Town. Please note that pick-up service is exclusively available at our Canal Walk location. Our warehouse is conveniently situated near the Canal Walk store, enabling us to offer this free pick-up service, so please understand it.

If your order totals R199 or under, your pick-up service fee at Canal Walk store is R20. 


  

6. "Free Door to Door Shipping (only to Main City Centre & for orders R500 or more)"

We offer free door to door shipping service if your order totals R500 or more. 

 

 

7. " Free PAXI pickup shipping: please input your Pick-up Point "Code" and your mobile no. in the Shipping Details"

We offer free PAXI pick-up shipping service if your order totals R500 or more. 

 

 

8. "Door to Door Shipping (for orders R500 or more, but your area is outlying areas & far from CBD)"

If your order amount is over R500 or more but your area is outlying areas or fat from CBD? Do not worry about it. You can still use our door to door shipping option if you pay extra R60. Then, we will send your parcel to your door.  Please refer to the name of the area below.

(Mitchells Plain, Khayelitsha, Bayview, Weltevreden Vall, Strandfontein, Philippi, Belhar, Manenberg, Bishop Lavis, Delft, Delft South, Hermanus, Jeffreys Bay, Malmesbury, Grotto Bay, Langebaan, Mossel Bay, Knysna, Kimberley, Uppington, Kuruman, Drakensview, Dennilton, Soweto, Vredenburg, Any outlying area, etc..)

 

   

🚚 Shipping duration: The shipping duration depends on your location. If you live down the street from us in Cape Town, you'll receive it faster than if you live in Johannesburg. The estimated delivery time is calculated from the date the order is shipped. Please note that we do not dispatch parcels during weekends or public holidays. 

It's important to understand that we cannot guarantee the exact arrival date or time, as it depends on the courier company's schedule. Therefore, we provide only the estimated delivery time. We appreciate your understanding.

1. Delivery to Cape Town Main City Center including CBD1-4 business days for shipping.

2. Delivery to Cape Town Remote Areas, Johannesburg, Pretoria, Durban, Port Elizabeth, East London, George, Bloemfontein 3-7 business days for shipping. If you stay in a rural area, the delivery days could be delayed 1-5 more business days 

3. PAXI : 7-9 business days for only shipping after dispatching. If you stay in a rural area, the delivery days could be delayed 1-5 more business days. (This shipping service is available affordably nationwide, but it's not known for its speed. Please be aware that occasional delays may occur depending on the region and the courier's service)

4. Collection at Canal Walk store: You can collect your order within 0-2 business days at our Canal Walk store.

 

 

🚚  Notes

- Once your order has been shipped, we are unable to make amendments to product, customer, or delivery details. If you have any urgent request, please contact us via Whatsapp Message 082 300 8042 immediately, so that we can assist you.

- Shipping can be affected by traffic, construction, major roadblocks and detours, and accidents. Shipments may also be delayed due to a failed delivery attempt, high volumes (especially during holiday and peak sale periods, including Black Friday and Christmas), national strikes, or any vehicle trouble. Please understand that our courier company is also a team of humans working with human hands. If you encounter any shipping issues, please contact the courier company directly (FASTWAY) for a prompt response. Additionally, feel free to reach out to our team via WhatsApp at 082 300 8042

*FASTWAY depot contact details:  https://www.fastway.co.za/contact-us/fastway-depot/
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