Contact
We are receiving lots of email inquiries. It might take time to get a feedback from us, but we are working our best to help every single customer! Thank you so much for your patience and understanding, and apologise for any unexpected delays.
Please kindly check the link first before contacting us. As we noticed on our shipping policy https://thefitzstudio.com/pages/delivery, we do not send an order confirmation email! You will receive an email confirming your order when your parcel on its way to you. Please do not forget to put your email address on your contact information when your place an order so that we can send an email to you. Sometimes our email could be in your spam folder, so please double check your spam folder.
About our shipping service: https://thefitzstudio.com/pages/delivery
About tracking your parcel: https://thefitzstudio.com/pages/track-your-parcel
About product management: https://thefitzstudio.com/pages/jewellery-care
About return, refund & exchange: https://thefitzstudio.com/pages/returns-refunds
About store location: https://thefitzstudio.com/pages/our-store-location
Note:
1) We do not offer Call service. Please do not call to our Whatsapp service number. If you send us an email or a WhatsApp message, our staff members will reply to you on our business days (9am-6pm). On weekends or public holidays, we are closed, so please understand. Due to a high volume of inquiries, consultations are provided on a first-come, first-served basis, and we appreciate your understanding. We will do our best to provide faster service as well.
2) Apologies, but we do not accept inquiries about restocking or restocking date. We introduce new products every week, and restocking of sold-out items depends on demand. Please understand that not all products will be restocked, and the exact restocking date is uncertain. We announce restocked items through our Instagram feed, and purchasing in time depends on your speed (as our best-selling items sell out very quickly). When restocking is announced, please shop promptly, as otherwise, the product may sell out again, and we cannot restock as quickly as your demands. We receive numerous inquiries about restocking daily, which makes communication with purchasing customers difficult. Please understand and bear with us.