Contact

We are receiving lots of email inquiries & Instagram DM. It might take time to get a feedback from us, but we are working our best to help every single customer! Thank you so much for your patience and understanding, and apologise for any unexpected delays. 

 

Please kindly check the link first before contacting us. As we noticed on our shipping policy https://thefitzstudio.com/pages/delivery, we do not send an order confirmation email! You will receive an email confirming your order when your parcel on its way to you. Please do not forget to put your email address on your contact information when your place an order so that we can send an email to you. Sometimes our email could be in your spam folder, so please double check your spam folder.

 

About our shipping service: https://thefitzstudio.com/pages/delivery

About traking your parcle: https://thefitzstudio.com/pages/track-your-parcel

About product management: https://thefitzstudio.com/pages/jewellery-care

About return & refund: https://thefitzstudio.com/pages/returns-refunds 

About store location: https://thefitzstudio.com/pages/our-store-location

 

Note: We do not offer Call service. Please do not call to our Whatsapp service number.